Refund Policy

1. Purchases covered by this policy

This policy covers Teamopia purchases processed by Paddle, including subscription payments. Paddle is our authorized reseller and merchant of record, responsible for payment support and issuing refunds. Teamopia provides the platform and product support.

Read this policy alongside our Terms of Service, the Paddle Buyer Terms, and Paddle’s Refund Policy, which governs refunds for these transactions.

2. Eligibility and request window

You can request a discretionary refund within 14 calendar days of the payment in question, including a subscription renewal. Paddle reviews requests individually and may approve a full or partial refund or decline the request. This request window is not an unconditional money-back guarantee.

Outside that window, refunds remain available where required by law or Paddle’s applicable terms. Report billing mistakes or material product defects even if 14 days have passed.

3. How to request a refund

Visit Paddle buyer support or use the support link in your payment receipt. You can also email contact@jointeamopia.com for help with a Teamopia purchase or a technical issue. We will help locate the order and coordinate with Paddle when needed.

Include the checkout email address, transaction or receipt reference if available, payment date, and a brief description of your request. Do not send passwords or full payment-card details. Missing a receipt does not prevent you from contacting us for help.

4. Canceling a subscription

Cancel through the Paddle customer portal linked in your receipt or request cancellation at paddle.net. Ordinary cancellation takes effect at the end of the current billing period and stops future renewals. It does not automatically refund a payment already made; submit a refund request separately.

Deleting your Teamopia member account or leaving an organization does not cancel its subscription. An organization administrator can contact us for help managing its billing.

5. Processing and access

Paddle normally processes approved refunds within 14 days of approval, using the original payment method where possible. Statutory withdrawal deadlines apply separately. A refund ends access to the purchase it covers.

6. Your legal rights

Mandatory consumer protections take priority, including applicable withdrawal rights and remedies for defective or misdescribed services. Their eligibility rules and deadlines may differ from the discretionary window above. This policy does not restrict those rights or lawful payment disputes.

7. Contact Teamopia